Quality Assurance Management – User Manual

CONTENTS

Introduction

Default Settings

New QA Process

QA Status Update

QA Status Report

Introduction

This function allows the User to set up a Quality Assurance (QA) process which is then available to the existing “Product & Categories” function in the system. This feature will allow the creation, amendment or removal of QA Processes. Administering the QA process on the system helps the Retailer track each product through the various stages of approval before it can be ordered, received and put on sale. 

Note: This feature is controlled by the ‘QA Process’ Licence. Please speak to your Account Manager for more information.  

Default Settings

The first step to setting up a QA Process is to make sure the Default Settings are set up correctly. To do this, 

• select the Admin tab. 

• Scroll down to the bottom of the Admin page, and click on Default Settings

• Click into the Quality Assurance submenu

In this screen there are two options. The first option is to labelled Activate Quality Assurance Management? 

• Ensure this option is ticked to enable the QA Process feature. 

The second option is labelled Default QA Process. This will set all new Products automatically to go onto the default QA Process during Product creation. 

Note: if you are yet to create a QA Process (within the Merchandise menu), then you will have no options to choose from. You will have to return to this option once these have been created. 

• click Save.  

Note: To see Default Setting changes you will need to log out and back in to Cybertill. 

New QA Process

To create a new QA Process, 

• select the Merchandise menu from the Cybertill Back Office. 

 

• Click on QA Processes under the Quality Assurance Management section. 

The QA Process List will open. If you are yet to create any processes, this page will apear blank. 

To add a new process,

• click on the New button at the bottom of the screen. 

In this screen you can give the test a name and number for how many stages there are to this test. 

In the QA Process Name* field, 

• enter a unique name for the process/ test. 

In the Number of steps* field, 

• click Save.  

After clicking Save you can now name each of the stages and link each stage to a function. Example: Purchase Order, sale of Item. 

Each step passed in the test can validate a process in Cybertill. For example, once the item has passed the “Durability Test” the item can then be put up for sale.  

• Enter all the Step Names, along with selecting their System Functions. 

• click Save.  

 

You should receive a success message: 

• Click Back To List to view QA Process List. 

The process created will now display:

• Continue the above process to add all QA Processes to the Cybertill system. 

QA Status Update

Within the Merchandise menu, there are two options labelled Update QA Status for Item and Update QA Status for Product. These relate to the two ways to track a process against a Product. This can be done at Item (Product Option) level or at Product level. For example, if you wish to track the Womens Vest Top (Product) or Womens Vest Top Black Medium Size (Item)? Depending on which process chosen,  

• select either Update QA Status For Item or Update QA Status For Product. 

When in the chosen process, 

• search for the Item/Product by entering in the Item Ref or using the Search by… tool and entering in the Name, Barcode, Man Ref, Product Type, Season or Brand. 
• Select Get Product.

Once the product has been found the QA Status screen will load: 

In this screen you can change the Status of the item throughout the QA process. Once the Item/ Product has passed the relevent stages, the system will then allow Purchase Orders through to Sales of Product. 

In this screen you can change the status of the QA Process until the process is completed. 

QA Status Report

The QA Status Report can be used to monitor process and the status of Items/Products in those processes. 

To use this report, 

• select the Merchandise menu from the Cybertill Back Office. 

• Click on QA Status Report under the Quality Assurance Management section. 

Once in this screen, 

• choose the relevant filters options for your Report and click Generate. 

The Report will display the Item Ref and Name, the QA Process which the item is attached to, its Current Status, the Start Date, Expected Completion Date, the Actual Completion Date (if it has been completed) and the Overdue Days.